Head of Product & Technology
Paperfly Ltd.2022 - PresentOwn product strategy and engineering delivery for a logistics-tech scale-up, partnering with leadership to improve customer journeys, retention, and operational efficiency.
- Built a roadmap and discovery cadence that cut experiment lead time from 10 weeks to 4 while increasing validated releases
- Launched a unified parcel tracking experience that lifted NPS by 18 points and reduced support tickets by 32%
- Introduced SLO-driven observability that sustained 99.95% uptime across 150k daily parcel updates
